That Was Then…

untitledI published my first post in October 2013 outlining the Cilip AGM of that year. The context to my beginning this blog was almost utter disillusionment with Cilip: it’s lack of campaigning for public libraries, the continuous increase in subscriptions, and the constant navel gazing culminating in the ill-advised proposal to change the body’s name (‘ILPUKe’ or ‘I’ll Puke’ anyone!). It was hemorrhaging members by the hundreds and seemed lacking any relevance to the battles being fought daily by campaigners and library staff on the ground.

Thankfully, the name change was defeated and the one positive outcome of the AGM was a vote of no confidence in Ed Vaizey. I think if the name change had gone through and the vote of no confidence failed I and many other members would have voted with our feet. More battles followed and I make no apologies for being a staunch critic of Cilip in several areas, particularly membership fees.

In 2015 I gave a cautious welcome to the appointment of Nick Poole as the new CEO but within a few short months I could detect a sea-change in the organisation; a willingness to listen and engage, advocate for the membership, and address the difficult issues and decisions facing the profession. Quickly Nick began to raise the body’s profile during a round of radio and TV interviews talking about library closures and advocating for the profession.

The fact that Cilip seemed to be turning a corner was illustrated in an interview with Kathy Settle, discussing the November spending review, in which Nick stated:

“My biggest concern is that we allow services to be hollowed-out in the name of keeping up appearances, keeping the doors open while reducing the range and quality of services offered by skilled and qualified staff.

We can’t afford to focus on the short-term situation while allowing library services to be systematically under-funded. We need to fight the battles ahead while remaining focused on the real aim – which is to deliver the modern and comprehensive library network that the public need and have a right to expect.”

The AGM in September 2015 brought another surprise when the Cilip Board fully supported the motion opposing the amateurisation of public libraries. Not everything was rosy however and I continued to oppose increasing membership fees. That said, the campaigning and advocacy aspects were improving dramatically.

It appeared that at long last Cilip was evolving into the professional body its members needed it to be. This has included a growing list of positive initiatives:

Not bad for a CEO who has only been in post for 12 months. Credit should also go to the dedication of the Cilip Board Members and staff. As President Dawn Finch is a straight talking proponent for libraries, the Board appears to address the more contentious issues head on, and this is underpinned by hard working staff that make proposals and policies a reality. Long may it continue.

As part of the Fit for the Future proposals there is a short survey for both members and non-members to express an opinion. I encourage everyone to do so. The idea of a leaders network is also intriquing so I look forward to more details being made available about the scheme.

It is also gratifying to see the proposed reduction in subscriptions fees and free student membership abolished. I voted against free membership in 2013 on the basis that what students really needed was for a professional body to be relevant rather than free.

Now I understand and sympathise that for some campaigners Cilip is not as radical or political as they would like it to be. But I would argue that it is still early days and more has been done to change and improve Cilip in the past 12 months than in many years previously. Cilip is also a broad church so has to strike a balance between the different aspects and sectors it represents.

That said, Cilip still has work to do, particularly in it’s relationship with the Libraries Taskforce. Many disagreements still exist between government policy and aspirations that Cilip and individual members have expressed for public libraries. Whether or not these differences will be ironed out and a consensus reached through the Taskforce’s Ambitions document remains to be seen.

I also remain critical of the small cadre of Taskforce members making decisions on behalf of public libraries around commercial sponsorship without wider discussions in the sector. In a recent Twitter exchange I, Nick Poole and other campaigners discussed the development of an ethical policy to help inform such partnerships, which is something I hope the Taskforce will take on board.

So, from my first post to this one I see the beginnings of real change in Cilip and as an individual member feel more positive about my professional body than I have done for a long time.

Labouring the point

Well, after 53 days, 1 letter, 3 emails, and several or more tweets I finally received a reply from Maria Eagle, Shadow Culture Minister. The lesson being I suppose is that social media is not the preferred method of communication for MPs but rather good old fashioned letter writing.

I won’t say that the letter was disappointing because my expectations of Labour are pretty low nowadays. The letter is full of the well worn platitudes and unimaginative thinking that has characterised Labour’s stance on libraries for a number of years (see my previous post) and hardly differs from the current administration’s view.

This was illustrated by two incidents recently. The first is Barclays apparent bid to supplant libraries as the digital trainer of choice through the Eagle Labs programme. Chi Onwurah, MP for Newcastle Central, commended Barclays for having such an initiative and stated “If we don’t have everyone involved in a digital age, with the skills they need, we will lose out as a region, so the Digital Eagles programme is fantastic.” followed by the wonderfully ironic “Some people might argue Barclays has a self-interest…”

Actually, there’s no ‘might’ about it. Barclays definitely has a self-interest and it’s naive to think otherwise. A factor the SCL and Libraries Taskforce might want to consider before committing the sector to more partnership working with  financial organisations mired in scandal and allegations of ‘systematic fraud’.

She concluded “…the important part I would say is we need to invest in libraries and other public spaces, but given the cuts I do think it’s great that they are taking the time and investment to support getting people online.”

So here’s one Labour MP who’s happy to support the commercial sector taking over aspects of library work.

Sending a more traditional Labour message John McDonnel pledged support for striking Library staff in Barnet in the continuing dispute over the council’s plans to outsource library services across the borough. In a rousing statement Mr McDonnell said:

“I want to pay tribute and send solidarity greetings to Barnet Unison library workers. They have been fighting an inspirational workplace and community campaign and I would like to thank them for their sterling efforts to expose and prevent the proposed widespread decimation of their library service…Barnet Unison has been a fine example of how trade unions and their community can work together in fighting austerity policies which are destroying local public services up and down the country, they have my 100 per cent support.”

All well and good until you consider the same sort of decimation taking place in Lambeth, which Labour MPs, and the new London Mayor, Sadiq Kahn, have been notoriously silent about. If John McDonnel really wanted to offer his ‘100% support’ to library campaigns he would encourage the Labour Party to adopt a substantially different policy and approach to the one it has now.

Which brings us back to the reply from the Shadow Culture Minister, which can be summed as:

  • Labour councils are hit harder than tory ones
  • The tory government is to blame
  • Labour councils are delivering innovative models of library provision and offering positive solutions
  • She will continue to listen to campaign groups and local authorities to try to develop a set of policies for libraries for the next election

And that was it! It would be interesting to know which campaign groups she has been talking to and the advice given. If you are one of those groups please do get in touch. Also, why it is going to take four years to ‘try’ and develop a policy for libraries? A working group of interested parties could easily formulate a policy in a fraction of that time as can be seen by the Ambition consultation, especially as Unison has done so much work on libraries, which could readily feed into a policy document.

It would also appear that unlike her shadow cabinet colleague, Maria Eagle would consider the solution on offer in Barnet as being both innovative and positive. It’s certainly no worse than the ones delivered in Sheffield or suggested for Lambeth and, in the main, Tory councils are under as much financial pressure as Labour one’s.

So, to labour the point, there really does appear to be no difference between the two main parties regarding libraries. Any campaigner who thinks that Labour will ride to the rescue of libraries is likely to be disappointed, as it is patently clear they are bereft of both ideas and inclination.

 

Every Little Helps..!

publiclibrary.jpg2There has been disquiet for a long time in the library field over commercial sponsorship such as Tesco with the Summer Reading Challenge in Scotland or Barclays Bank sponsoring wifi in public libraries in England. However, this brave new world of commercialisation and entrepreneurial one-upmanship chimes perfectly with the government’s neo-liberal economics, plans for a smaller state, and self-funding – or at the very least income generating – public services.

This is an approached accepted by both the Libraries Taskforce and SCL. For some it is seen as a pragmatic solution to fund projects and services that might otherwise not happen and there is no denying there is validity to this argument.

But equally commercial sponsorship is fraught with difficulties and ethical dilemmas for libraries and it’s wrong to consider those who raise such concerns as naive or un-realistic. The fundamental nature of public library provision and who funds it is at issue.

This is because much is made of libraries as safe, trusted, and neutral places. But in this context what does ‘neutral’ actually mean? Does it mean neutrality in terms of the endorsement of a product ? Do users ‘trust’ us not to promote the interest of one commercial company over another or indeed promote them at all?

An interesting and informative blog by Ian Clark, Barclays and the library marketing opportunity, highlights the difficulty regarding the use of Barclays Digital Eagles within libraries:

“BUT signing them up for a Google account, and visiting the Barclays Internet Help pages in the same session will significantly increase the chances of the individual in question receiving targeted ads in their inbox promoting various services Barclays delivers. In short then, Digital Eagles in libraries is a great opportunity for the bank to deliver direct advertising to individuals who are not currently online, who lack digital skills and, potentially, are not existing customers of Barclays (their Internet Help page also promotes their online banking services).”

The post ends on a very telling point about the future of library services if we hand over the responsibility for digital literacy:

“The skills and knowledge we have around using the internet effectively we are not passing onto the general public, we are asking providers of financial services to do it for us. How did we get into this mess? Is it a question of leadership? Is it the hollowing out of public services by central government? Is it the decline in professional ethics? For me it’s all these things and more. One thing is for certain, the future is bleak if we continue to believe that others can do it better than us.”

So, by encouraging and accepting commercial sponsorship and external help does the profession relinquish the right to claim libraries as safe and trusted spaces? Even more so, are we inadvertently allowing our users to be targeted for specific commercial interests? In which case, the claim for trustworthiness rings hollow.

Advocates for sponsorship would argue that this is a small price to pay for the continuation or development of library services.

However, the potential for reputational damage to such a trusted brand is high. Certainly, if we are to learn from the commercial sector then this is a valuable lesson to consider. After all, companies are quick to react over scandals that might impact on brand reputation, cases in point being the withdrawal of sponsorship over scandals affecting Fifa and the IAAF.

Barclays is a bank that has been beset by financial scandal resulting in a staggering £20 billion in fines and taxes imposed in recent years (imagine how little of that money could fund a well resourced and genuinely national library service). This includes Barclays being handed the biggest bank fine in UK history over manipulating the foreign exchange markets.

The Royal Bank of Scotland, Lloyds and HSBC have all faced fines for similar misdemeanours. In fact Britain’s biggest four banks have racked up almost £50billion in charges to cover fines and lawsuits since the financial crisis, with HSBC admitting to money laundering and then last year paying a huge fine over allegations its Swiss private bank helped rich clients avoid taxes.

And it’s not just banks. Tesco is the largest retailer in the UK, third largest in the world, and through its banking arm sponsors the Tesco Bank Summer Reading Challenge Scotland.

All fairly innocuous and philanthropic it might be assumed. However, Tesco itself is not free from scandal. It has been under investigation by the Serious Fraud Office and faces a £500 million fine for accounting irregularities. This is in relation to a shortfall in the retailers 2014 accounts and rigging its financial results to cover falling sales.

In addition, the Groceries Code Adjudicator, Christine Tacon, stated that Tesco “knowingly delayed paying money to suppliers in order to improve its own financial position”, and said the supermarket had seriously breached the industry’s code of conduct. She found extensive evidence that Tesco had acted unreasonably when delaying payments to suppliers.

Recently Tesco was also accused of inventing fictional farm brands that misled customers into thinking they were buying British produce, when in fact the produce was often sourced abroad.

So the question becomes, does the profession’s alliance with scandal riven banks and retailers undermine the very trust and neutrality we so often boast of?

But then again perhaps such ethical considerations are secondary to attracting funding, not just to conform with government expectations, but in order to ensure libraries continue to operate and offer much needed services. Perhaps, even, the public don’t actually care who funds wifi or literacy in libraries.

After all, every little helps..!