Category Archives: Government

Review of Public Libraries 2016

2016 is set to be a watershed year for public libraries. The Libraries Taskforce published the Ambition report, the longest serving libraries minister, Ed Vaizey, was replaced, and Cilip finally found its voice. All this against a backdrop of increasing library closures, massive reductions in library budgets, and decreased library book spending.

Libraries Deliver: Ambition for Public Libraries in England 2016-2012

Ambition was a report of two halves in many ways. It was launched with great fanfare early in the year with a round of workshops and consultation that included library staff and not just the usual suspects. I attended one of the workshops and found it positive. There was a sense of optimism that perhaps, at long last, here was an opportunity to effect genuine change and start to turn around the decline in public libraries. As Kathy Settle noted:

“It was inspiring to see and hear all the interest, passion and commitment for the public library network. The valuable ideas, insight and feedback we received really helped to challenge and hone our initial thinking, and make the document more useful to the various stakeholders we’re trying to involve as we take our plans forward.”

The report was due to be published at the end of July but the timetable quickly slipped as the usual horse trading and debate over wording took place. This delay was exacerbated by the replacement of Ed Vaizey, a victim of the post-Brexit vote, with Rob Wilson taking on the role of libraries.

Initially the delay was to allow the new minister time to get to get to grips with his new portfolio but as the months marched on I and many other campaigners began to question if the report would be published this year at all. Eventually, with no advance notice, it was released on a day in which the main news headlines was the increase in EU migrants arriving in Britain. Despite this rather clumsy attempt to ‘bury bad news’ the report received its fair share of publicity within the sector.

I won’t go into the pros and cons of the report as many others have already responded such as Cilipcampaigners and authors.  In contrast the report was broadly welcomed by those with a seat on the Taskforce; SCL, LGA

My own view is that the report failed to encapsulate the aspirations of the profession. What we got merely reflected existing government policy and advocated the views of a minority of vested stakeholders, with the early optimism being replaced by crushing stoicism and an uncertain future of continuing funding cuts.

Libraries Taskforce

I have always chosen not to give the Libraries Taskforce its full title in my posts. This is simply because I do not view it as a leadership body for libraries. What we have is a body set up, funded, and answerable to the DCMS and the libraries minister. In my opinion the Taskforce is precisely that: a group ‘tasked’ with delivering government policy around localism and devolution, and papering over the cracks caused by the continuing decrease in government funding to local authorities.

Now its easy to conflate the organisation with the individuals involved. The fact is I have met Kathy Settle and other members of the Taskforce and they strike me as being both dedicated and conscientious in their aim of supporting libraries through a prolonged and difficult period. But they have the unenviable task of doing this with no access to long-term funding and with only piecemeal project monies available. Even the £4 million libraries innovation fund is not actually new funding but money left-over from previous projects.

Sadly, the Taskforce has yet to evolve into the strategic body that libraries desperately need: one that provides a genuine national strategy underpinned by sustainable funding for the sector.

Library Ministers

This was the year we lost Ed Vaizey as the longest serving culture minister, who was sacked during the post-Brexit reshuffle. Vaizey, despite harsh criticism of Labour when in opposition, proved to be something of a lame duck when in office. He failed to intervene in any cuts, claimed “the library service is not in crisis”, and disputed statistics produced by Cipfa, the BBC, and leading campaigners, while at the same time producing much ridiculed figures from his own desktop research.Very few within the sector were sad to see him go.

Although replaced by Matt Hancock as Minister for Culture and the Digital Economy, the library brief was awarded to Rob Wilson, the minister for civil society. For many this set alarm bells ringing as it placed libraries directly into a portfolio that actively promoted volunteering, social enterprise, and spinning services out from local authority control.

Only five months into his new role Rob Wilson has faced a plethora of challenges as cuts to libraries have become even more entrenched, leading Nick Poole to describe one authority’s proposals as ‘the most damaging ever seen to any library service anywhere in the country.’

Faced with major cutbacks in places such as Lancashire, the minister emulated his predecessor and took a non-interventionist stance. Then again it would be a brave politician that challenged his own government’s policies that have basically starved councils of funding. Equally, given the UK national debt has risen by £555 Billion since 2010, libraries are hardly likely to be viewed as a spending priority when set against the burden of adult social care.

However, it is worth considering how the DCMS decides what does and does not constitute a ‘comprehensive & efficient’ service. Without a baseline measurement how can they evaluate when an authority falls below the standard required? After questioning those councils proposing major cutbacks it appears the Minister does not consider them to have fallen beyond the ‘threshold’ required to trigger intervention. So what yardstick, what definition and criteria, has been used to ensure compliance with the 1964 Act?

Apparently only the Minister and DCMS know.

2016 was the year that Cilip finally found its voice. Following on from the resolution in 2015 to oppose the amateurisation’ of public libraries services’ the My Library By Right campaign was launched, challenging both local and central government to fulfil their legal responsibilities and provide a quality library service.

From being  perceived as soft on library closures we have seen quite increasingly strong statements against closures, hollowing out, and the loss of paid staff. An extensive round of media coverage was undertaken to promote the value of libraries, and councils challenged where cuts appeared draconian.

Recently, Cilip also launched its own vision for the future of libraries. While this is still not enough for some I see it as evidence of an increasingly confident and vocal professional body, willing to champion the value of libraries and library staff.

Unfortunately, Cilip’s aspiration for libraries is at odds with that offered by the Libraries Taskforce and Ambition report. As I’ve previously noted, it’s unlikely Cilip’s vision will be adopted as it runs contrary to government policy.

That said, I much prefer a professional body that is in tune with the aspirations of its members and reflects what the sector genuinely needs even if its vision is unpalatable to the current administration. After all, circumstances, and even administrations, eventually change.

The Future

Sadly, the medium term future appears bleak for public libraries: a lack of national strategy, a dearth of leadership, continuing funding cuts, and a non-interventionist minister hardly provides a genuine ‘ambition’ for libraries. That libraries will survive into the future in some form is a given. What form that takes and whether as a service it will remain ‘comprehensive and efficient’ remains to be seen.

It only remains for me to wish you all, despite the trials and tribulations, a very Happy New Year.

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Comment from Nick Poole

An excellent and measured review of a challenging year. It is a sad fact that the trend of funding cuts and service reductions has occurred despite a quite extraordinary body of great work by public librarians across the country. I have noted elsewhere that it is not the ‘core product’ of public libraries that is at fault here but the lack of political engagement with it, and it is this which we must increasingly organise ourselves to counter.

We know from the My Library By Right campaign that the statutory basis of public library provision is very thin, thanks in no small part to the withdrawal of Public Library Service Standards, which provided that vital 2nd tier of definition around ‘comprehensive and efficient’. We should also be clear that this is not the only legal basis from which to challenge poorly-implemented service redesign – legislation around Equalities is likely to be equally important in defending the public right to a quality, universally-accessible service.

There are many inside the sector who oppose standards, but the fact is that in almost every other public sector they serve an essential role in providing clarity, definition, a baseline against which to assess improvement and a valuable means of identifying and correcting poor performance or under-investment. In my view, we as a sector ought to be able to organise ourselves in England to develop our own standards, following the model set down in Wales and Scotland.

To me, the most important message in your post is the one that says that ‘administrations will change’. I would be surprised if the current administration survives in its current form to May 2020 given the political and economic pressures at play over the next three years. As a profession, we need to ensure that when and if the political winds change in our favour, we are ready with workable, costed solutions so that we can act swiftly to mitigate the damage being done to the public library network and, where possible, repair it.

In the meantime, though, I commend you, your colleagues and everyone out there that is continuing to focus on what really matters – ensuring that every citizen can continue to benefit from the unique value that libraries bring to their lives.

The Price of Everything…

Regardless of any other reservations campaigners might have about the Libraries Taskforce there should be no argument about the quality of the recent series of posts around the theme of how libraries deliver.

The seven posts highlight a core set of nationally important outcomes around literacy, culture, communities, prosperity, digital, wellbeing and lifelong learning. As a valuable promotional tool for campaigners and library staff alike the series evidence how vital the work of libraries are, not just nationally, but to local communities.

I would encourage all librarians to ensure that their lead members and senior corporate officers are aware of the posts.  

For me, the series shows that even amongst continuing bad news around library cuts it’s still not difficult to find exemplars of innovative library developments and the positive and demonstrable impact such services have on users. The mounting evidence reveals what those involved in libraries have known for a long time; that is, the essential societal, educational, and economic benefits that libraries bring.

Another project that will hopefully provide further evidence is the Arts Council funding to Libraries Unlimited and Exeter University’s Business School to run a two year research project around the social value of libraries. 

In practice this is what I believe R. David Lankes meant when he challenged UK libraries to follow their US counterparts and take control of the narrative around libraries and to demonstrate their worth to the wider public and politicians alike.

The rationale being that a positive message around the beneficial effects of libraries to decision makers would lead to a greater understanding and appreciation, resulting ultimately in a lessening of closures and cuts.

Unfortunately, this hasn’t happened and it’s not for want of understanding by decision makers or profile-raising activity within the sector.

There are many eloquent advocates for libraries both within and outwith the profession, from big name authors, actors, and politicians, to high profile public organisations such as the BBC, to a host of ordinary people campaigning to save their libraries at a local level. Libraries are rarely out of the local and national newspapers.

A recent example of support for libraries is from the Big Issue founder, Lord Bird. In an excellent and well informed speech to the House of Lords around the difficulties facing libraries and small booksellers he highlighted the many positives that libraries bring and the consequences of closing them.

So the message for libraries is clearly out there, the narrative is changing, despite the still occasional uninformed comment from individual politicians and councillors.

Unfortunately, the underlying challenge is not one of narrative but funding; not messaging but money.

As Baroness Rebuck, chair of Penguin Random House publishing group stated during the Lord’s debate:

“Central government also need to address the funding deficit in local authorities, where competing essential services too often result in library closures. Our trajectory towards one library per 50,000 people is simply a disaster.”

And this is the single biggest challenge for those parties involved at the strategic level nationally; the DCMS, Taskforce, Arts Council, Cilip, LGA, SCL etc. The solution needed is sourcing funding streams that provide ongoing revenue rather than just project based funds.

 The Taskforce has also set out to collect and publish a model data set for libraries with the aim that:

“…access to timely, accurate, comparable library data is critical to enabling the library sector and users to monitor the delivery of library services and improve their quality. This includes everything from the information librarians need to manage their service day-to-day and that decision makers need to consider the strategic direction on library service provision, to the facts that will inform anyone who wants to know how their local service fits into the national picture.”

This will help provide a regular insight into the state of public libraries in England. It will be interesting to note as the data is released if continuing advocacy has any real impact on slowing down or reversing the rate of attrition amongst services and staff.

One aspect of the library story, unpalatable as it might be, is that libraries will continue to decline, not for want of being valued, but due to simple, unforgiving economics.

To use a common idiom ‘money talks’ and that is the real narrative that needs addressing. Especially against a government economic agenda that knows the “price of everything and the value of nothing.”

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Addendum: reply from Nick Poole:

Leon, as ever, you raise arguably the central point in terms of where we go next with the library lobby. I would argue that we have always had ‘hearts and minds’, but have lacked influence and evidence. Now, thanks to the coordinated efforts of individuals and organisations across the sector, we are securing both. But these things are only useful if we are crystal clear about the tactics we are deploying and the end-game we are looking to achieve.

We have to assume that our objective is to secure the outcomes which only a great library service can deliver for our society. It follows that we should not be closed to the idea of progress – we’re not looking to prevent any library from closing ever, but to replace the current chaotic culture of financially-motivated closure, hollowing-out and volunteerism with an ongoing, effective mechanism for the management of our capacity according to clear evidence of need, supported by professionals who know what they are doing and are committed to delivering the best possible service for the people who depend on them.

This needs money, as you rightly say, but I think we need to be clear about what – precisely – we mean. Which means being absolutely clear about some key principles:

– Whichever side of the political spectrum you are on, the British electorate voted for a Government in 2015 which clearly signalled an agenda based on austerity, cuts to public services and diminishing Local Authority budgets. We may see a reversal of this policy under the new Government or following a General Election, but for the time being we are not going to reverse the dominant economic policy of low taxes and diminishing investment in public services.

– This means that public library services are intrinsically linked to a host (Local Government) that will continue to see significant real-terms losses in cash income (mostly likely in the aftermath of the Autumn Statement on the 23rd November). This leaves us with four options:

i) Seek Government intervention to ring-fence Local Authority funding for libraries, which would fly in the face of Treasury policy and the Government’s preference for localism. I have looked into the eyes of the people that would be responsible for trying to implement this and see no appetite for doing so at all;

ii) Encourage the ‘good’ Authorities (the ones that are managing to sustain investment in public libraries despite budget cuts) to continue their support by celebrating their actions in defence of libraries and providing real, credible evidence of the positive impact of their support for their local communities and economy;

iii) Discourage the ‘bad’ Authorities (the ones that are closing libraries, transitioning too rapidly into unsustainable governance models, cashing in on estate and building stock with scant regard for their statutory duties) through public intervention, the intervention of DCMS and – where necessary – direct action, local campaigning and local media activity;

iv) Support the ‘struggling’ Authorities (the ones where there genuinely isn’t the money to deliver a full statutory service, nor is there likely to be from business rates, Council Tax and other local revenues) to make informed decisions which focus on medium to long-term user need and outcomes over in-year cash savings.

– If we can stabilise the ‘core’ investment in library services through Local Authorities, then as you say it follows that we need to look to where new and additional sources of development investment may come from (in other words, if we can stop the rot – financially – we need money to invest in improvements). There are really 3 possibilities here:

i) That we address the question of how lottery funding is made available to libraries through the Arts Council England, and whether this supports the kind of core development (as opposed to a cycle of projects) which public libraries need. We have argued many times that libraries need the same kind of development support from the Arts Council that museums currently receive – a dedicated team, a UK-wide funded Museum Development Network, a clear Accreditation Scheme (and associated quality expectations) and dedicated ‘Resilience Funding’ to help strengthen the core delivery of services;

ii) That we petition the Government (as was included in our briefing to the Lords debate) for an Emergency Relief Fund to help libraries escape the short-term cycle of in-year cuts to staffing and buy time to transition to a more sustainable footing (emergency relief funding was made available by the Arts Council in 2013-14 to help struggling arts organisations transition into new, more sustainable operations);

iii) That we seek to create an alternate stream of Improvement, Development and Transitional funding for public libraries which is targeted specifically at strengthening the resilience of the public library sector.

– Finally, we are currently prone to the accusation that public libraries already receive a significant amount of taxpayer investment every year. Depending on which source (and which Nation) you take as your focus, the UK taxpayer spends between £640m and £715m on public libraries each year. It is too easy to dismiss or claims for support on the basis that this is already a significant amount of public money. With this in mind, we need to be absolutely sure that we are doing everything in our power to minimise duplication, reduce complexity, negotiate better prices for products, services and content – which also means looking at issues like shared data platforms, consortium procurement, bringing Authorities together and encouraging region-level planning and collaboration.

So, effectively from this our tactics to address your point about money would be:

1) Slow and eventually stem the rot of ‘core’ investment in libraries by Local Authorities

2) Improve the availability of development funding to help public libraries develop, improve and promote their services

3) Review the way we currently spend money either locally, nationally or (most likely) as natural clusters of library services

Unless we drive these 3 priorities collectively as a sector with focus and tactical impact, the best-intentioned ambition for public libraries won’t have a material impact on the financial realities so long as the dominant political and economic agenda remains a combination of localism, devolution and austerity.

 

Reply from Owen Smith

I was intriqued, like many library observers and campaigners, by the recent comments from Owen Smith, the Labour MP making a challenge for the party leadership against Jeremy Corbyn. Mr Smith has pledged that he will spend more on public libraries and re-open them if closed.

But as always the devil is in the detail so I wrote to Mr Smith asking him to clarify his comments and for his views on the following areas:

  • Library closures
  • Hollowing out of services
  • Replacement of staff with volunteers
  • Labour’s lack of policy on libraries

Labour has a very poor record on providing any meaningful answers to previous queries or for having any policy on libraries whatsoever. This latter point wasn’t addressed unfortunately or even acknowledged that one is needed. And while I fully agree that austerity is the driving force behind the cuts there was no recognition that Labour councils could be at the forefront of redesigning library services to mitigate against the cuts instead of emulating Tory practices.

Whether or not the reply below will give campaigners hope that a future Labour government would take the dismantling of the public library network seriously will depend on how it’s interpreted. Obviously, this would also depend on Owen Smith being the leader of that future government.

Dear Leon

Please find a reply from Owen below;
Thank you for taking the time to get in touch and for sharing your work on the important issue of libraries.
 
Public libraries offer each and every one of us a portal to the cumulative wisdom of the ages and the vast expanse of the human imagination. They do so for free and on the simple principle that, by sharing resources and building common institutions, we can all learn more and take greater pleasure than is possible when we act alone. There is nothing more democratic, nothing more socialist and nothing more Labour than a public library.
 
The vandalism inflicted upon our libraries by this rotten Tory Government is a national scandal. 343 libraries have closed, but that is only the thin end of the wedge. Opening hours and book funds have been slashed across the country.  8,000 jobs have disappeared and our libraries now rely upon volunteers, who do great work and deserve better than being used as a fig leaf for unsustainable cuts.  The sad truth is that the libraries that remain are offering a diminished service.
 
Labour Councils have been put in an impossible position by a Tory Government tying both hands behind their backs.  The only way that services will be restored and libraries re-opened is if austerity is ended and local governments are properly funded.
 
Not just do we need to end austerity, we also need to learn from the past 6 years if we are to safeguard our libraries in the future. Despite their statutory duty under the 1964 Act to “superintend and promote the improvement of the public library service”, Tory ministers have not provided any national leadership. I would work with councils to encourage greater collaboration and cooperation between the 151 library authorities in England, and give councils longer term funding settlements so that councils can better plan ahead and meet local needs. 
Under my leadership we would rebuild a democratic, socialist and Labour public library system fit for the challenges and opportunities of the 21st century.
 
Yours Sincerely
Owen Smith

 

 

Challenges and Opportunities

After some initial confusion it was finally announced that Rob Wilson was to be the new Minister for libraries. Given the government’s emphasis on localism it’s not surprising that libraries have been placed as part the civil society agenda. The minister immediately set out his stall by emphasising volunteering, community action, and developing new governance models including mutuals, trusts and co-operatives.

The departure of Ed Vaizey and appointment of Rob Wilson has also led to a delay in the publication of the Libraries Taskforce Ambitions report to allow him time to review the document, visit libraries and talk to colleagues. In all honesty I’m not sure this will make any substantial difference to the outcomes of the report. The direction of travel has always been clear: localism, devolution, community libraries, new governance, commercialisation etc.

So the trajectory will remain the same but what we will see, I suspect, is a more explicit statement on how this will be achieved. Equally, I don’t see Rob Wilson being any more interventionist than his predecessor except perhaps to encourage local authorities to go down the trust route.

Obviously, this will be bitterly disappointing to campaigners fighting to keep libraries as a public service directly accountable to elected members. As it will be for those fighting for a more national approach to libraries that is evident in other parts of the UK.

For the profession there will be both challenges and opportunities and far from the uniform service that has traditionally been offered the new landscape will be a dizzying mosaic of local provision. Over the next few years what I expect to see is a growth of:

  • Hub and spoke model: a central library or small number of libraries providing a core offer, supported by community libraries or alternative provision such as book collections
  • Greater involvement by parish/town council’s in running or funding local libraries
  • Increased commercialisation with more paid for and traded services
  • Relocation, co-location, and core library space given over to other council services or commercial opportunities
  • Reliance on open access technology and volunteers to replace staffed hours and/or extend opening hours

Last but not least a change in how libraries are run. There has been a marked reluctance amongst most authorities to fully embrace the trust route or share services with other councils. Perhaps the new Minister will provide the impetus for this to become the norm, not the exception. None of the above is new and exists in various forms to a lesser or greater degree across the country already. What will happen is an increase in the pace of change.

For those of us in the profession the challenge will be how to manage and adapt to these changes while still providing a core service that reflects the Libraries and Museums Act, and taking advantage of new opportunities for partnership working and income generation.

For some the whole idea will be anathema. But until there is a change in administration, an ideological move away from austerity, and a commitment to plug the funding gap in council budgets then I genuinely don’t see the landscape changing for a long time to come. For campaigners the next few years will be ones of damage limitation and compromise rather than outright victory.

An unintended effect of such changes will impact on the SCL, which until now has offered a safe space at regional meetings for heads of service to support each other. Whether such trust can be maintained around a table where some heads will be eyeing up their neighbours as potential expansion opportunities remains to be seen?

Personally, I would like to think that as a mainly supportive and friendly profession trust and collaboration will continue despite changes to governance models.

Another impact will be the skills needed by senior librarians and heads of service, with less emphasis on traditional skills, and more on managerial and leadership competencies, plus the ability to build partnerships across a wide variety of public, third sector, and commercial bodies.

Whether or not this brave new world is an opportunity or challenge will depend on your viewpoint and politics. But like it or not, it is the new reality to which those of us in the  profession will have to adapt.

 

 

 

 

Labouring the point

Well, after 53 days, 1 letter, 3 emails, and several or more tweets I finally received a reply from Maria Eagle, Shadow Culture Minister. The lesson being I suppose is that social media is not the preferred method of communication for MPs but rather good old fashioned letter writing.

I won’t say that the letter was disappointing because my expectations of Labour are pretty low nowadays. The letter is full of the well worn platitudes and unimaginative thinking that has characterised Labour’s stance on libraries for a number of years (see my previous post) and hardly differs from the current administration’s view.

This was illustrated by two incidents recently. The first is Barclays apparent bid to supplant libraries as the digital trainer of choice through the Eagle Labs programme. Chi Onwurah, MP for Newcastle Central, commended Barclays for having such an initiative and stated “If we don’t have everyone involved in a digital age, with the skills they need, we will lose out as a region, so the Digital Eagles programme is fantastic.” followed by the wonderfully ironic “Some people might argue Barclays has a self-interest…”

Actually, there’s no ‘might’ about it. Barclays definitely has a self-interest and it’s naive to think otherwise. A factor the SCL and Libraries Taskforce might want to consider before committing the sector to more partnership working with  financial organisations mired in scandal and allegations of ‘systematic fraud’.

She concluded “…the important part I would say is we need to invest in libraries and other public spaces, but given the cuts I do think it’s great that they are taking the time and investment to support getting people online.”

So here’s one Labour MP who’s happy to support the commercial sector taking over aspects of library work.

Sending a more traditional Labour message John McDonnel pledged support for striking Library staff in Barnet in the continuing dispute over the council’s plans to outsource library services across the borough. In a rousing statement Mr McDonnell said:

“I want to pay tribute and send solidarity greetings to Barnet Unison library workers. They have been fighting an inspirational workplace and community campaign and I would like to thank them for their sterling efforts to expose and prevent the proposed widespread decimation of their library service…Barnet Unison has been a fine example of how trade unions and their community can work together in fighting austerity policies which are destroying local public services up and down the country, they have my 100 per cent support.”

All well and good until you consider the same sort of decimation taking place in Lambeth, which Labour MPs, and the new London Mayor, Sadiq Kahn, have been notoriously silent about. If John McDonnel really wanted to offer his ‘100% support’ to library campaigns he would encourage the Labour Party to adopt a substantially different policy and approach to the one it has now.

Which brings us back to the reply from the Shadow Culture Minister, which can be summed as:

  • Labour councils are hit harder than tory ones
  • The tory government is to blame
  • Labour councils are delivering innovative models of library provision and offering positive solutions
  • She will continue to listen to campaign groups and local authorities to try to develop a set of policies for libraries for the next election

And that was it! It would be interesting to know which campaign groups she has been talking to and the advice given. If you are one of those groups please do get in touch. Also, why it is going to take four years to ‘try’ and develop a policy for libraries? A working group of interested parties could easily formulate a policy in a fraction of that time as can be seen by the Ambition consultation, especially as Unison has done so much work on libraries, which could readily feed into a policy document.

It would also appear that unlike her shadow cabinet colleague, Maria Eagle would consider the solution on offer in Barnet as being both innovative and positive. It’s certainly no worse than the ones delivered in Sheffield or suggested for Lambeth and, in the main, Tory councils are under as much financial pressure as Labour one’s.

So, to labour the point, there really does appear to be no difference between the two main parties regarding libraries. Any campaigner who thinks that Labour will ride to the rescue of libraries is likely to be disappointed, as it is patently clear they are bereft of both ideas and inclination.

 

Every Little Helps..!

publiclibrary.jpg2There has been disquiet for a long time in the library field over commercial sponsorship such as Tesco with the Summer Reading Challenge in Scotland or Barclays Bank sponsoring wifi in public libraries in England. However, this brave new world of commercialisation and entrepreneurial one-upmanship chimes perfectly with the government’s neo-liberal economics, plans for a smaller state, and self-funding – or at the very least income generating – public services.

This is an approached accepted by both the Libraries Taskforce and SCL. For some it is seen as a pragmatic solution to fund projects and services that might otherwise not happen and there is no denying there is validity to this argument.

But equally commercial sponsorship is fraught with difficulties and ethical dilemmas for libraries and it’s wrong to consider those who raise such concerns as naive or un-realistic. The fundamental nature of public library provision and who funds it is at issue.

This is because much is made of libraries as safe, trusted, and neutral places. But in this context what does ‘neutral’ actually mean? Does it mean neutrality in terms of the endorsement of a product ? Do users ‘trust’ us not to promote the interest of one commercial company over another or indeed promote them at all?

An interesting and informative blog by Ian Clark, Barclays and the library marketing opportunity, highlights the difficulty regarding the use of Barclays Digital Eagles within libraries:

“BUT signing them up for a Google account, and visiting the Barclays Internet Help pages in the same session will significantly increase the chances of the individual in question receiving targeted ads in their inbox promoting various services Barclays delivers. In short then, Digital Eagles in libraries is a great opportunity for the bank to deliver direct advertising to individuals who are not currently online, who lack digital skills and, potentially, are not existing customers of Barclays (their Internet Help page also promotes their online banking services).”

The post ends on a very telling point about the future of library services if we hand over the responsibility for digital literacy:

“The skills and knowledge we have around using the internet effectively we are not passing onto the general public, we are asking providers of financial services to do it for us. How did we get into this mess? Is it a question of leadership? Is it the hollowing out of public services by central government? Is it the decline in professional ethics? For me it’s all these things and more. One thing is for certain, the future is bleak if we continue to believe that others can do it better than us.”

So, by encouraging and accepting commercial sponsorship and external help does the profession relinquish the right to claim libraries as safe and trusted spaces? Even more so, are we inadvertently allowing our users to be targeted for specific commercial interests? In which case, the claim for trustworthiness rings hollow.

Advocates for sponsorship would argue that this is a small price to pay for the continuation or development of library services.

However, the potential for reputational damage to such a trusted brand is high. Certainly, if we are to learn from the commercial sector then this is a valuable lesson to consider. After all, companies are quick to react over scandals that might impact on brand reputation, cases in point being the withdrawal of sponsorship over scandals affecting Fifa and the IAAF.

Barclays is a bank that has been beset by financial scandal resulting in a staggering £20 billion in fines and taxes imposed in recent years (imagine how little of that money could fund a well resourced and genuinely national library service). This includes Barclays being handed the biggest bank fine in UK history over manipulating the foreign exchange markets.

The Royal Bank of Scotland, Lloyds and HSBC have all faced fines for similar misdemeanours. In fact Britain’s biggest four banks have racked up almost £50billion in charges to cover fines and lawsuits since the financial crisis, with HSBC admitting to money laundering and then last year paying a huge fine over allegations its Swiss private bank helped rich clients avoid taxes.

And it’s not just banks. Tesco is the largest retailer in the UK, third largest in the world, and through its banking arm sponsors the Tesco Bank Summer Reading Challenge Scotland.

All fairly innocuous and philanthropic it might be assumed. However, Tesco itself is not free from scandal. It has been under investigation by the Serious Fraud Office and faces a £500 million fine for accounting irregularities. This is in relation to a shortfall in the retailers 2014 accounts and rigging its financial results to cover falling sales.

In addition, the Groceries Code Adjudicator, Christine Tacon, stated that Tesco “knowingly delayed paying money to suppliers in order to improve its own financial position”, and said the supermarket had seriously breached the industry’s code of conduct. She found extensive evidence that Tesco had acted unreasonably when delaying payments to suppliers.

Recently Tesco was also accused of inventing fictional farm brands that misled customers into thinking they were buying British produce, when in fact the produce was often sourced abroad.

So the question becomes, does the profession’s alliance with scandal riven banks and retailers undermine the very trust and neutrality we so often boast of?

But then again perhaps such ethical considerations are secondary to attracting funding, not just to conform with government expectations, but in order to ensure libraries continue to operate and offer much needed services. Perhaps, even, the public don’t actually care who funds wifi or literacy in libraries.

After all, every little helps..!

 

 

 

 

 

 

Winning Hearts and Minds

It’s a new year but the same old battle continues. The battle that started five years ago and the coalition government’s introduction of the austerity agenda. Less public services and less libraries. However, the initial rush to closure quickly ran into trouble and the government was genuinely surprised at the strength of opposition, particularly those politicians who couldn’t see out of their rose tinted digital glasses: everything was available online and digital was the future. Whereas libraries were an anachronism, old fashioned, had had their day? Except they hadn’t and plenty of people were on hand to point that out. With placards, demonstrations and judicial reviews if necessary.

The Government and councils were quick to get the message and unfortunately closures quickly morphed into two more insidious strands that hid the true picture from the wider public: hollowing out and volunteer led. Both approaches causing just as much damage to the national public library sector but far more difficult to challenge and fight. Libraries, more than any other service, became the poster child for the Big Society.

In the early days many within the profession saw a opportunity to modernise the service, make it more flexible, more entrepreneurial, with more public engagement. After all weren’t we here to serve our communities? So greater involvement could only be a good thing. Public services, including libraries, had become too directive: doing onto communities rather than working with them. Thus, the inclination to change and involve communities was genuine.

Unfortunately, very few could imagine the scale of change to come, could envisage that by 2020 the core grant from government would no longer exist. This is all part of the governments push to greater regional devolution, with alleged spending powers to match. Some bodies, such as CIPFA and LGA, have welcomed greater financial autonomy for regions seeing it as a way of decentralising control from Westminster. This is to be a brave new world of local self-determination.

Despite the claim that retention of local taxes and business rates will support local services, in practice there are still huge gaps in funding. This has led to many councils becoming commissioning bodies, rather than directly delivering services, in order to survive financially. Nevertheless, this is raising some serious questions regarding the lack of legal protection contracting out gives to service users. It also means that universal and some statutory services, such as libraries, losing out badly.

The professional bodies were slow to act to the rate of change. Both Cilip and the SCL have to accept responsibility for wanting to continue with a more conciliatory and collaborative approach in the hope of retaining influence despite the very obvious negative impact on the profession.

The abolition of the MLA with oversight being transferred to ACE made matters worse, with libraries being shoehorned into an arts-centric model they were ill-equipped to deliver. Equally, ACE were determined to deliver a prototype of libraries that fitted the government agenda, frequently commissioning Locality to inflate the voluntary sector’s ability to run them.

Both Cilip and SCL continued to drive forward valuable initiatives such as the Universal Offers, growing the Summer Reading Challenge, copyright, digital, and e-lending. These are all important areas that require professional input and partnership working but by ignoring the political consequences of austerity and the impact on the profession such  initiatives were merely papering over the schisms and strains appearing in the sector. Between 2009 – 2014 Cilip lost over 4,000 members through job losses and those leaving the body out of sheer frustration with perceived political inactivity.

Something had to give and fortunately with both the appointment of a new CEO and pressure from members Cilip has now taken a more oppositional stance to the government agenda. This has included taking legal advice regarding the Secretary of State responsibilities to libraries and the launch of the My Library By Right Campaign. I shall return to the campaign in a future post but encourage every library campaigner, user, paid staff, and Cilip member to get behind the campaign regardless of the slight misgivings some have raised (and for goodness sake sign the bloody petition!).

The SCL continue with a more conservative and conciliatory stance, preferring to work in tandem with the LGA and the  Libraries Task Force. This has led to accusations of merely helping to bring about government policy rather than standing up for the best interests of the sector.

The difficulty when discussing the SCL is the sheer opaqueness of how it operates and the lack of any clear decision making mechanisms such as how it seeks feedback and consensus from members over controversial decisions. In fact do members get to actually vote on issues at all? While it appears to derive authority from high level partnership working with the LGA, the Reading Agency, etc. it also appears to lack any democratic processes, and thus lack a mandate, to genuinely claim to speak on behalf of the wider profession.

Campaigners have led the fight against library closures. However, campaigns have been piecemeal and lacking genuine national focus. So the biggest challenge for campaigners is to articulate an alternative narrative but accepting that, while major differences exist, it needs to include an element of compromise with vested groups such as the LGA and taskforce.

If the sector has failed to produce the national strategic leadership required then campaigning groups have also failed to fill the void sufficiently.  This is not a criticism but a recognition that opposition in itself is not enough.

What is needed is one body, or campaign group, speaking with one voice, with a vision for libraries and a realistic roadmap of how to achieve it. The individual elements already exist but bringing it together into a unified narrative to challenge the government’s account is for me the single most important issue for 2016.

I started the post by referring to the fight for libraries as a battle but rather than rely on a coercive approach, through funding and ideology, as the government is doing we must instead concentrate on winning hearts and minds across the political spectrum as well as amongst the general public. To do this we need a very clear, positive, and realistic vision for libraries.