Keeping Them Hooked – Research Opportunity

A PhD studentship is being offered at the University of Northumbria, for a research project into the use of volunteers in public libraries. This is a fully funded opportunity and will add to the rather limited research in this area.

What it study might eventually reveal around the sustainability and quality of the volunteer service model remains to be seen but it is an important area that requires a more disciplined and academic approach to gathering and presenting the evidence, which is why I have agreed to highlight the opportunity.

On a personal note I undertook my postgrad in librarianship at Northumbria University. Not only is it a great Library School but Newcastle is wonderful place to study so good luck to the successful candidate.

Keeping them hooked: An investigation into the drivers and barriers to successful volunteer use in Public Libraries

Project Description

Volunteers have become a crucial part of public library delivery within the UK, such that between 2010 and 2016 a quarter of all UK library jobs disappeared, 343 libraries closed, and 15,500 volunteers were recruited (Wainwright 2016). This increasingly mixed delivery of public libraries is part of a more general shift to reduce the role of the state in providing services, and therefore move towards the Conservative Government’s vision of a shared society. Wallace (2013) suggests that we are currently experiencing a dramatic shift from a welfare state to an ‘enabling state’, providing opportunities for the development of new relationships between citizens, communities and public services, however this results in challenges with regard to social inclusivity and fairness.

The use of volunteers to enhance the work of public librarians is not a new concept, however their increasing utilisation as a solution for financial austerity, has resulted in the development of a series of ‘unintended consequences’ that impact on delivery of a user centred public library service (Casselden 2016). Key issues relate to the capacity for social exclusion of the wider community, arising from the existence of key social groups involved with volunteering, reduced service accountability and quality, and a blurring of boundaries between the professional paid staff and volunteers (Casselden 2017). The delivery of an equitable, consistently high quality public library service requires careful thought regarding the sustainability and inclusiveness of the volunteering effort. Therefore adopting a volunteer relationship management approach (similar to ‘customer relationship management’ used in marketing) may enhance communication, build trust and relationships between existing stakeholders, and serve to mitigate some of the key challenges that exist (Casselden 2017). This also provides a base from which to develop digital solutions that would further enhance volunteer sustainability, and inclusivity to more marginalised social groups.

The Libraries Taskforce (2017) proposes that further research is required examining the longer-term impact on volunteers and the communities that they serve, in addition to exploring good practice evident in other sectors. Therefore, this research seeks to investigate and identify the key drivers and barriers to successful volunteer use, and explore more fully the mechanisms that would enhance relationships. It will also explore the ways in which digital technology might best work to support development of these relationships. A case study approach will be utilised, exploring a range of community managed libraries and their immediate community users, in addition to the third sector, and museums. A qualitative method will enable the creation of a rich picture that therefore provides an evidence base for policy development, the creation of technological solutions, and the sharing of good practice and strategies for success in creating a joined-up inclusive UK public library service.

Eligibility and How to Apply:

Please note eligibility requirement:
• Academic excellence of the proposed student i.e. 2:1 (or equivalent GPA from non-UK universities [preference for 1st class honours]); or a Masters (preference for Merit or above); or APEL evidence of substantial practitioner achievement.
• Appropriate IELTS score, if required.
• Applicants cannot apply for this funding if currently engaged in Doctoral study at Northumbria or elsewhere.

For further details of how to apply, entry requirements and the application form, see:
https://www.northumbria.ac.uk/research/postgraduate-research-degrees/how-to-apply/

Please note: Applications that do not include a research proposal of approximately 1,000 words (not a copy of the advert), or that do not include the advert reference (e.g. RDF18/…) will not be considered.

Deadline for applications: 28th January 2018

Start Date: 1st October 2018

Northumbria University takes pride in, and values, the quality and diversity of our staff. We welcome applications from all members of the community. The University holds an Athena SWAN Bronze award in recognition of our commitment to improving employment practices for the advancement of gender equality and is a member of the Euraxess network, which delivers information and support to professional researchers.

Funding Notes

The studentship includes a full stipend, paid for three years at RCUK rates (for 2017/18, this is £14,553 pa) and fees.

References

Libraries Taskforce. (2017) Corporate report: Libraries Taskforce: future research priorities. Available at: https://www.gov.uk/government/publications/libraries-taskforce-research-programme/libraries-taskforce-future-research-priorities.

Wainwright D, Bradshaw P, Sherlock P, et al. (2016) Libraries lose a quarter of staff as hundreds close. Available at: http://www.bbc.co.uk/news/uk-england-35707956.

Wallace J. (2013) The rise of the enabling state: A review of policy and evidence across the UK and Ireland. Available at: https://www.carnegieuktrust.org.uk/carnegieuktrust/wp-content/uploads/sites/64/2016/02/pub14550114991.pdf.

Casselden B, Pickard A, Walton G, McLeod J. (2017) ‘Keeping the doors open in an age of austerity? Qualitative analysis of stakeholder views on volunteers in public libraries’. Journal of Librarianship and Information Science. ISSN 0961-0006 (In Press)

Casselden B, Walton G, Pickard A, McLeod J. (2017) ‘Issues of quality and professionalism of library volunteers: reporting from a qualitative case study’. Performance Measurement and Metrics, 18 (2). pp. 118-126. ISSN 1467-8047

Casselden B, Pickard A, Walton G. (2017) The challenges of delivering a public library service using volunteers: a qualitative investigation examining key stakeholder experiences. In: 2017 Voluntary Sector and Volunteering Research Conference, 7th – 8th September 2017, Nottingham.

Casselden B. (2016) A Delicate Balancing Act: an investigation of volunteer use and stakeholder perspectives in public libraries. Doctoral thesis, Northumbria University.

Casselden B, Pickard A, McLeod J. (2015) ‘The challenges facing public libraries in the Big Society: The role of volunteers, and the issues that surround their use in England’. Journal of Librarianship and Information Science, 47 (3). pp. 187-203. ISSN 0961-0006

Casselden B. (2013) The challenges facing public libraries in the Big Society: focusing on the role of volunteers, and the issues that surround their use. In: Chartered Institute of Library and Information Professionals (CILIP) Umbrella 2013 Conference and Exhibition, 2-3 July 2013, Manchester, UK.

Casselden B. (2016) A Delicate Balancing Act: an investigation of volunteer use and stakeholder perspectives in public libraries. i-School, Department of Computer and Information Sciences. Northumbria University.

Casselden B, Pickard A, Walton G, McLeod J. (2017) ‘Keeping the doors open in an age of austerity? Qualitative analysis of stakeholder views on volunteers in public libraries’. Journal of Librarianship and Information Science. ISSN 0961-0006 (In Press)

Review of Public Libraries 2017

Last year I looked at the possible trends in public libraries for 2017 and unfortunately the challenges I identified remain unabated. The situation has deteriorated even more so and the release of the recent Cipfa data details a sector in continuing crisis. What has remained a constant since the start of austerity is deep reductions in funding, staffing, resources, and hundreds of library closures. Conversely, there has been an increase volunteer led-libraries, co-location, and technology enabled access.

There is no evidence that this trajectory is likely to change under the current administration and all indications are for deeper and more damaging cuts to the national network in England over the coming year.

However, it would be unfair to imply that nothing good is happening within libraries. Library staff have managed to drive forward creative projects and service improvement despite the challenging circumstances. For the best examples of this see the Libraries Change Lives website. Equally, new library builds and improvements are still happening and welcomed by the communities they benefit. Public Library News provides the most comprehensive and regular updates from across the sector including a list of new or refurbished libraries. The Libraries Taskforce blog also highlights good work happening and best practice from other services. Unfortunately as a government funded body, the bias is for highlighting only positive stories rather than acknowledging the difficulties that beset the sector, and as such it lacks both impartiality or gives balanced coverage.

While not entirely doom and gloom the positives above need to be set in the overall context of ongoing funding cuts to local authorities and the continuing drivers of localism and devolution. All of which continue to provide a challenging environment for libraries. Not just public libraries but all those that rely on public funding either directly or indirectly such as schools, FE, HE, and health libraries.

Commercialism

Libraries are increasingly being challenged to adopt a more commercial approach in the way they market and charge for services. In principle this is nothing new and fees and charges have always played a role in raising income; from fines, room hire, photocopying, DVD rental etc.

What has changed is the emphasis placed on income generation as central to the core budget. That is, a failure to meet an income target can have a direct impact on service delivery with the need for further efficiency savings such as reducing the stock fund or even losing staff as a result. This is particularly true of library mutuals I would guess who no longer have the safety net of the local authority to soak up any overspends.

It also highlights the dichotomy as to why library services can attract large amounts of project funding from the Arts Council but still be subject to cuts and closures. Such funding is tied to a specific project work and does nothing to alleviate the underlying structural issues such as revenue funding.

While many in the profession object to libraries being treated as profit making organisations the approach is in keeping with government policy and ideology so is unlikely to change anytime in the near future.

Recruitment

Sadly, years of austerity, hollowing out, and de-professionalisation of the sector have made public libraries an unattractive proposition for new library graduates. An article in the bookseller described the relentless cuts as turning the sector into a ‘war zone’. The sad fact is public libraries are no longer an appealing long-term career prospect.

Speaking at a round table discussion with the APPG on libraries Nick Poole argued that despite the difficulties the sector needed to invest and encourage new talent. Looking at the information sector in the round I would agree. Many opportunities exist and will continue to expand, particularly in the areas of information and knowledge management, specialist libraries, and Higher Education.

However, it’s more difficult to argue a case for public libraries, when both national and local government, and all main political parties regard library staff, including qualified librarians, as replaceable by volunteers.

The recommendation by William Sieghart to encourage and develop the library workforce and especially new recruits and graduates’ seems unachievable now. The ambition to develop a programme similar to the TeachFirst concept for librarians appears to have been dropped by the Taskforce in favour of the more achievable goal of encouraging apprenticeships, although this too is not without its difficulties.

Pay in the public sector will continue to be depressed with either a real term pay cut or wages struggling to keep pace with inflation, also make public libraries less attractive to those entering the profession.

Despite this some councillors seem to enjoy increases or pay outs far in excess of those they expect of their workforce. While no means an isolated case the leader of East Sussex Council is to get a 37% increase in his allowance and proudly states that he is “worth the money and more”. It appears you can volunteer and still be paid the equivalent of a full time wage for doing so!

This from a council leader who is threatening to close libraries unless they are funded wholly by communities or other organisations. Presumably, any volunteers taking over the threatened libraries cannot expect the same level of recompense as Councillor Glazier.

Not to be outdone Paul Blantern former CEO of Northamptonshire County Council and Chair of the Libraries Taskforce enjoyed a pay out in excess of £100k when he quit his post this year. This at the same time 21 libraries were threatened with closure as the council can  apparently no longer afford to run them.

Performance

I won’t dwell too much on the recent Cipfa figures as a very good in-depth analysis has been provide by Tim Coates on UK Library News.

The figures sadly illustrate the continuing decline of the sector, with the Bookseller describing the results as showing the “catastrophic” scale of library closures in Great Britain. Overall the figures confirm huge drops in funding, increase in library closures – 449 since 2012 but other commentators have put this higher – a drop in expenditure by £66m for 2016-7 alone, and a decline in visitor numbers 14% over five years.

However, not all councils have returned their figures so the situation is likely to be much worse.

That the situation requires urgent strategic action on a national scale is obvious. What is not obvious is where this action will come from. All the major players, ACE, DCMS, Libraries Taskforce, have so far fundamentally failed to address or halt the decline.

Part of the issue is also the loss of focus on what public libraries are for and what they should deliver. Some of the underlying problems are due to technological and societal changes, but these effects have been exacerbated by political ideology around public finances and service delivery.

The SCL Universal Offers where partly meant to address this by formalising those areas that libraries where good at and how they could adapt to meet the changing information needs of the public. Despite being a continuing critic of the SCL as a organisation I have always been broadly supportive of the universal offers. However, after years of failing to alter the decline in usage we need now to start questioning the validity of the offers as an effective strategy.

While this might be heresy to some, and I certainly don’t advocate for immediately discontinuing them, I do believe the themes need revisiting to gauge if they continue to be fit for purpose in their current form. Equally, adding to the number of offers is both counter-productive and misguided.

Leadership

There still remains a lack of strategic leadership for the sector within England. Obviously, the government would not accept a body highly critical of it’s policies, which is why the make-up of the Taskforce is as it is. The majority of those round the table are beholden to the government either politically or financially.

That’s not to say that some of the organisations don’t carry out valuable work beneficial to the sector, such as the British Library. However, in 2016/17 79% (£93.9m) of the British Library funding came from the Department for Culture, Media and Sport.

Equally, the SCL has benefited from closer engagement and have been successful in attracting additional money. This year it was awarded £2m over four years by the Arts Council as a ‘Sector Support Organisation’, allowing it to pay up to £65k for a new Chief ExecutiveEqually, six library services were also awarded National Portfolio Organisation status attracting just over £4m in funding between them. As Ian Anstice observed:

“It’s interesting to see that 3 out of the 6 library services to get the funding, by the way, are non-profit trusts. This is proportionately way higher than one would expect. The bids were also not public so it’s unclear, apart from what can be gained from press releases, as yet, as to what they will mean.”

So it’s no surprise that the SCL is heavily involved in promoting a cultural and arts agenda for libraries and advocating support for volunteer led libraries, both mainstays of government policy. As the latest minutes of the Taskforce noted:

“The Taskforce also undertook to provide support to community managed libraries to share good practice, and help develop sustainable community managed library business models and approaches. It is working in partnership with SCL and Locality to support a new Community Managed Libraries Peer Network…”

What was encouraging for those of us critical of the arts path being foisted on libraries with no debate was the Cilip interview with Gill Furniss, Chair of the APPG:

‘I am a bit disappointed. I did think public libraries fitted better in Civil Society. To me they are community assets and don’t go terribly well with arts, museums and culture. I see public libraries serving communities’ information needs and that they should be very much placed within a community and be valued by the community.’

She also believes the arts label comes at a cost. ‘It makes libraries seem very grand when you’re talking about arts and ­museums. We’ve got to get away from grand. We’ve got to be there with our sleeves rolled up in communities. I’d put it with housing and neighbourhoods.’

Whether Labour adopts this approach remains to be seen. Kevin Brennan, shadow library minister, is currently working on library policy but over the past seven years most Labour controlled authorities, including Gill Furniss’ home area of Sheffield, have followed their tory counter-parts in cuts, closures, and the replacement of paid staff with volunteers.

Independent voice

As such there is no independent body, with perhaps the exception of Cilip, that is willing to be publicly critical of government policy. Although a recent APPG round-table discussion in Westminster produced some heart-felt warnings there appears little political appetite to change course from any of the parties.

The APPG has yet to publish it’s list of activities so it’s difficult to know yet what it’s priorities will be and how it will bring together different political opinion into a coherent strategy. The LibDems are as equally to blame as the tories for the current crisis and despite both the Chair and Vice-Chair being Labour, as noted above Labour have a poor record on differentiating their stance in any meaningful way from that of the Conservatives.

What is needed is a clear and meaningful strategy that addresses the structural and financial difficulties besetting the sector, and a strategy that is intent on building relationships with all  stakeholders rather than creating division.

Unfortunately, Sieghart’s recommendations deliberately set to exclude campaigners, unions, and library users from the Taskforce. Given the emphasis on communities having a say it’s rather ironic that the users voice was intentionally left out at national level.

Sadly, the perhaps unintended but very foreseeable consequence has been to create a toxic relationship of distrust, accusation and counter accusation between groups that should be united in fighting for libraries.

Besides being politically petty the decision has built walls rather than bridges and bodes ill for the future should a new administration establish a different body. It would be very difficult for those currently at the table to cry foul if they were to be excluded.

It also raises the question of legitimate engagement and how far library organisations should allow themselves to be part of policies that are so at odds with the good of the profession and sector. Within any situation there is always nuance and complexity. Very few issues are black and white. That said, it is difficult to pinpoint any advantages to public libraries that engagement with the government has brought.

The campaigns run by Cilip in support of public, school, and health libraries, the outspoken criticism from authors and celebrities, all highlight the damage being done. So the question becomes at what point does engagement become collusion or self-harm? At what point are organisations putting their own needs above the good of the wider profession?

As Nick Poole recently tweeted as part of a thread: “Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves. Let each of you look not only to his own interests, but also to the interests of others.”

Round-up

For myself, I see another challenging year of quiet desperation for public libraries with no obvious solution in sight. The government is too caught up in Brexit to give domestic issues much consideration. That’s not to be overly pessimistic but the evidence leads only one way and as we have all affirmed in the past year #factsmatter. To pretend otherwise is a dis-service to the profession.

For other reviews of the year see Nick Poole’s 2017 Review and Ian Anstice English Public Libraries key trends 2017

 

Merry Christmas 2017

Wishing all library workers, campaigners, & supporters
a Merry Christmas and a wonderful New Year from

Leon’s Library Blog

“A library is a good place to go when you feel unhappy, for there, in a book, you may find encouragement and comfort. A library is a good place to go when you feel bewildered or undecided, for there, in a book, you may have your question answered. Books are good company, in sad times and happy times, for books are people – people who have managed to stay alive by hiding between the covers of a book.” E.B. White 

School Librarians At Their Best!

The last post in the current series on school libraries is by Caroline Roche, Chair of Cilip’s School Library Group. Caroline explains about the work of the group, the work they do with 2000 school librarians, and the importance of collecting reliable data for the sector to help encourage informed decision making.

A peek into the world of SLG – school librarians at their best!

The SLG Committee is composed of around 17 members, and we serve a large group of school librarians – currently about 2000. Our main focus is to support school librarians with resources and professional advice. Our committee is a busy one – we are currently organising our biannual Conference being held in April 2018; collecting book reviews ready to go into our fifth Book Pack to be launched in April; we have just published our School Libraries in View annual magazine which showcases scholarship and research in the profession; and we have numerous other projects.

This year, however, we have been working closely with Nick Poole, CEO of CILIP, on a School Library Data Project. This project has arisen from the work the committee did previously to inform the APPG on School Libraries. The APPG published a report entitled ‘The Beating Heart of the School’ but were unable to proceed any further, both because parliament was dissolved and re-elected, but also because we were unable to provide any meaningful data.

This last point is the crux of the matter for school librarians. Although SLG knows that many school libraries are either closing, or downgrading from having a skilled professional in place to have someone just minding the books (or nobody), we are unable to provide any figures for this. This is because unlike public – and indeed prison – libraries, school libraries are not statutory. Which means, in effect, that every single Head makes their own decision on whether to have a library or not. Neither do Ofsted include the presence (or lack of) a library in their reports, meaning that schools can be rated excellent for literacy and learning without having a library, which is a nonsense in our opinion. Heads therefore feel that cutting the library as a cost saving is consequence free, and in these hard financial times, many close them. As every school is individually run, and school librarians in those schools are often muzzled if they wish to have a good reference from the school, finding out the true scale of the devastation is very difficult.

Nick Poole therefore set up the School Library Data Group to see if we can devise a way of ascertaining what library provision is available in schools, ensuring this information is detailed enough to exclude books in classrooms, or a room with books in that is occasionally open some lunchtimes. We are negotiating with both the Government and Ofsted to see if the questionnaire we are working on can be endorsed officially. We are due to have the questionnaire ready for some time in 2018 – we only get one shot at getting this right! SLG are working in partnership with the School Librarians Association, The National Literacy Trust, Booktrust and other partners on this project.

As part of this campaign to find out better information and statistics so that we could feed back to the APPG, Dawn Finch, past president of CILIP and previous school librarian, composed a letter to the Education Secretary Justine Greening asking her to halt the closure of school libraries. This was signed by over 200 authors and notable educators, and was reported on by the BBC, the TES, the Guardian, the Independent and the Bookseller. That campaign is ongoing and we are looking to build on that success. In addition, we are also working with Ofsted to see how they can include school libraries in their inspections. This in itself is controversial amongst school librarians.

Most don’t want to be inspected by Ofsted directly because what a school librarian does in a school is determined by the Head. Some act as teacher librarians teaching many periods of library lessons, some administer reading programmes, some (like my assistant) run the Extended Project Qualification and some, like me, have their main focus on books, eBooks and wider resources, as well as library strategies and projects. Coming up with a common standard to judge us all by would be a nightmare – but that doesn’t mean we should be ignored during an inspection either which is usually the case.

Raising the status of school librarians and ensuring that we are all treated as professionals is one of our key objectives in SLG. Schools will often appoint people with no qualifications so that they can pay them less. However, even qualified school librarians find that they are often lumped in with the secretaries and maintenance crew, and are paid and treated accordingly. One of the keys to a school librarian being able to work successfully in a school is being considered a member of the academic staff and working on a par with other heads of department. We continue to fight against the deprofessionalisation of school librarians, which seems to be wholly driven by economic reasons, and for us to be recognised as academic Heads of Department and paid accordingly.

SLG is also striving within CILIP to ensure that school librarians are visible. Some appear to believe that because we work in an academic setting, that we are more or less the same as university or college librarians, but that is not the case. The role of a school librarian is much wider and all encompassing. We do everything from buying the books, cataloguing, covering, mending, issuing, stocktaking and weeding resources. We answer queries from staff, students and parents, set up online databases, buy furniture, advise teachers on resources and create reading lists, arrange author visits – and those are only the ‘library’ jobs we do, let alone the teaching side. University and academic librarians tend to specialise in one or two of those areas. No other librarian job I believe covers everything from stock purchase to disposal, and everything in between! So we have been advocating to get our voice heard at Conference, at Careers events, and other special CILIP events where we generally have to ask to be included. But we’re a determined bunch – we have to be to work in schools! – and we are slowly getting there.

Please continue to support us by tweeting and retweeting @CILIPSLG, by following #schoollibrariesmatter and if you are a parent going round a school, checking to see if the school has a library, and asking why not! And if you would like to add SLG as one of your groups, we would be very happy to have you.

Cilip Board Elections 2017

Cilip members have the opportunity to vote for three new Board members over the coming weeks, 2nd – 27th November. There are four people standing, including myself, and further details can be found on the Cilip website. The fact that there are more candidates standing than positions available is good for the democratic process and demonstrates the willingness of the nominees to work for the good of the profession. Dawn, Naomi and John have kindly agreed for their details to be listed below.

Elections are a two way process, which require candidates and membership to be engaged. That’s why I encourage all members to vote, not just for this, but in all relevant Cilip elections. I shall be returning to the topic of the Board Elections over the coming weeks as well as tweeting regularly and I hope members also take to social media to find out more about the candidates and to promote the poll.

A professional body is only a strong as the people who speak out for it. Please make your voice heard by voting, so we can make our voices heard on your behalf.

Leon Bolton: Librarian and Blogger

I am a strong advocate for libraries and library staff and the benefit they bring to society. However, as individuals we can only accomplish so much which is why the interests of the sector is best served by a strong professional body that champions library and information services nationally. Cilip brings together not just public libraries but school, academic, health, etc. as well as those from the related IP and KM sectors.

I started out as highly critical of the body but my view has changed thanks to Cilip itself changing as it continues to  advocate for library and information services in all sectors. I would like to be part of this change and contribute to Cilip becoming the professional body its members need and making it relevant to current, new and potential members.

I recognise that the work of the Board is to ensure that the organisation maintains a secure financial footing and meets all the legal accountabilities of its charitable and chartered status. This is the foundation for ensuring a sustainable association and if elected I am committed to working with the staff, fellow trustees, and presidential team to help secure the long-term interests of the body for the good of the profession.

 

Dawn Finch: Librarian and Children’s Author

As my time on the CILIP Presidential Team draws to a close, I am keen not to lose touch with the work and the campaigning I have done over the past three years. I feel that the campaign for libraries (sadly) has a long way to run, and that we all face a much tougher struggle ahead, and I want to be at the sharp edge of that process.

There are also issues of ethical concern within the profession, and as chair of CILIP’s Ethics Committee, I feel that having a vote and a voice on the Board will strengthen that role. Speaking personally, I would also like to make a difference to my own sector – children’s and school libraries. This campaign is hotting up and I think that having someone on the Board who represents and understands the needs of school librarians, and the children they work with, is essential.

 

Naomi Korn: Managing Director and Consultant

Since 2015, I have been proud to sit on CILIP Board as a Trustee and on CILIP’s Audit Committee. Apart from being a CILIP Trustee, my relationship with CILIP, its members and the wider information and library community is extensive, well established and goes back many years. I have worked closely on a variety of projects and activities with CILIP.

I became a Trustee in 2015 because although i had a well established relationship with CILIP, its members and the wider information and library community, I wanted to become more involved in the strategic direction of travel of CILIP at a crucial time of library closures and when CILIP was  planning its future. Running a small business myself, I felt I could offer valuable business insight, as well as a professional perspective on risk, compliance and business planning.

I have decided to run as a CILIP Trustee again because I love working with CILIPs talented Board and i want to do everything I can to support Nick and the Exec team in the successful implement of CILIP’s Action Plan and CILIP’s new membership offer.

I believe that my business acumen, professional compliance and risk skill set compliment the skills we already have on the Board, crucially bringing a synergy of sectorial understanding and business & compliance know-how at a critical time for CILIP and the members we represent.

 

John Trevor-Allen: Outreach / Reader Services Librarian

Over the past two years I have been extremely privileged to have been a CILIP Trustee, and I have worked hard to ensure I contribute to the development of CILIP as a strong professional association.
 
As a Trustee, I currently sit on the Ethics Committee as we work to develop and modernise the existing Ethical Principles and professional code of practice. Particularly in the current climate I believe it is essential that information professionals and librarians have a set of clear, modern values we can point to, demonstrating our commitment to open, reliable sources of information. I want to remain a Trustee of CILIP to help deliver an ethical framework that can support the profession and provide the tools we need to build a tolerant, open, just society.
 
As librarians, our value is not always obvious, and a strong professional association is vital to ensure that information professionals, at all levels of society, and in all sectors, are properly represented – and respected for what we can offer.
 
My first library post was as a pupil assistant in my school library, and as a professional I’ve worked in a number of sectors – academic, public, and now health. I’ve been lucky to always have a front-line role, and I’ve seen the ways in which we, as librarians, can have a direct and meaningful impact on our users.
 
I believe CILIP has a vital role to play in raising the profile of libraries and information skills and ensuring that everyone understands not only what a 21st Century library is, and how the support of trained information professionals can transform lives. What libraries offer is amazing, and CILIP is key to shaping how that offer should be supported, protected and expanded. I want to keep using my experience and skills to support CILIP as it works to achieve that vision.

 

 

One Hundred And Two!

The following guest post is from @ALibrarian1 on Twitter who has to remain anonymous due to censure they would incur for speaking out about their experience dealing with library volunteers. Obviously, this will not be everyone’s experience and neither does it detract from some of the great work volunteers do in libraries around the country.

However, it will resonate with many library staff, especially those who have had volunteers foisted on them after losing dedicated colleagues to cutbacks. It’s also an antidote to the sometime hollowness of the ‘positive narrative’. Not quite ‘alternative fact’ but never the whole story either.

It’s a serious issue told with tongue-in-cheek humour and not a certain amount of frustration. if you don’t already follow @ALibrarian1 on Twitter I highly recommend you do.

One Hundred And Two!

Hello. I recently started tweeting as @ALibrarian1 to vent my frustration/shout into the void about what it’s like working with volunteers in a public library. It’s been quite a surprise to find that there are lots of library folks out there who are interested, are listening, and who have offered both support and advice. Thank you everyone. Particularly to those who have reacted with horror, surprise and horrified surprise at some of the things I’ve tweeted about. You are doing an excellent job of reminding me that some things just aren’t acceptable, particularly when managers go out of their way to reassure me that ‘everything’s going so well!’ I accepted the offer to write this guest post so I can expand on some of the things I’ve been tweeting about and offer a bit more of an insight into my situation.

In April 2017 my library authority implemented an ‘efficiency based’ restructure which replaced about 60% of our staff with volunteers (or at least that was the intent, as many branches hadn’t and still haven’t recruited the numbers of volunteers they’d need to cover their opening hours). Every single one of our branches now has volunteers delivering frontline library services. We have three tiers: core libraries, the big branch libraries which are 60% staff 40% volunteers; hybrid libraries which are 40% staff 60% volunteers, and community libraries which are fully volunteer run with staff who drop in maybe one day a week then are on call as support by phone for the rest.

I’ve been working in this library service for just over 10 years, and work full time (37 hours) supervising a busy hybrid branch. We’re open 39 hours a week. I had 5 part time staff, now I have one full time and 102 volunteers. One hundred and two volunteers, and we still need more. One. Hundred. And. Two. I have to keep track of one hundred and two people, most of whom volunteer for only 2 hours once a week. I don’t know all their names and I probably never will.

Luckily, I’m not responsible for recruiting, interviewing, checking references or arranging a rota for them. That’s the job of the volunteer committee. A committee of volunteers we recruited to manage the recruitment of volunteers. Writing this, I’m well aware of how ridiculous this sounds. And it is. It is absolutely insane. The committee were formed from the small number of people who, in response to the 2015 council consultation on the future of libraries, gave their contact details and said they’d be interested in volunteering. Because they couldn’t volunteer while staff were still in post, and management needed to keep hold of them, they were formed into a committee. Then they weren’t given anything to do for about 6 months.

In January this year management started holding meetings with them in the branch to discuss what would happen from April. Staff weren’t involved in these meetings and both staff and the committee were told that we shouldn’t speak or have any interaction due to the “sensitive” situation – staff being on notice and the committee readying to replace them as volunteers. We already knew who had been granted voluntary redundancy, who was staying in post and who was being made redundant. Being pointlessly secretive about what we all knew was going to happen didn’t assist good relations between staff and the council. Staff contracts ended on the last day of March, volunteers took over on April Fool’s Day.

The council began a county wide recruitment drive for volunteers in earnest in late 2016 by announcing that since we no longer had enough staff (and glossing over the ‘how odd that lots of staff would be leaving at the same time’ problem; some library customers still don’t realise there were redundancies) we’d need volunteers to help us keep the libraries open. I believe this call for help to run the libraries “because we’re short of people” has been interpreted by some of the volunteers (particularly those who make up the committees) as a call for help to run the libraries “because we aren’t sure what we’re doing anymore”. Without a doubt, many of the volunteers do not value nor respect our experience. The council devalued staff by announcing that anyone can have a bash at running a library, so why should they think otherwise! We’ve made it very clear that we can’t run this service without them, and in doing so have given them licence to interfere with core service provision. We now need to bend over backwards to keep them onside. Should they decide to quit, we’re done for and libraries will close.

What’s it like each day in the library with volunteers? Short answer: bloody hard work. It’s non-stop training and very tiring teaching 3 people with minimal IT skills how to do frontline library work in 2 hour slots. There are many things I find intensely frustrating, the things that drive me to vent on twitter: The repeated daily reminders not to overfill transfer boxes so they aren’t too heavy to lift. Not to leave boxes stacked where they block a fire door. Not to shelve adult graphic novels with toddler’s picture books. The difference between a DVD and an audio book on CD (call me naïve, but this is not a thing I’d ever expected to have to explain more than once). Not to leave name and address details visible on the computer screen when they’ve finished registering a new borrower and wandered away…

The volunteers all have an introductory training session before their first shift which covers the layout of the shelves, fire safety, where the loos are, the usual sort of first-day workplace induction. Then they’re turned loose in the library for me to find something for them to do. That’s the question my colleague and I are asked throughout the day, “what shall I do now?” I haven’t a problem with them being keen, and wanting to be helpful and keep busy, but there’s an impression I get that helping customers who have enquiries doesn’t seem to be an option they always consider in answer to this. There’s a list of routine daily tasks but they seem to want special ‘volunteer’ tasks to do, and as a result I’ve seen volunteers straight up ignore customers who are waiting for assistance. I’ve seen volunteers tell customers “I can’t help you, I’m just a volunteer”. At this point we do step in and prompt them to offer help, but it feels strange that we must keep reminding them that their ‘job’ is to help people.

It’s obvious that most of the volunteers don’t really know or understand what public library staff do. They aren’t intending to start a career in libraries, they haven’t spent a lot of time thinking about it in the same way an applicant for a job vacancy would. There’s a deeply ingrained idea that all we do is lend out books. “I’ll come and volunteer, but I just want to tidy books” is a regular comment. We have volunteers who refuse to do anything involving computers. I wouldn’t have recruited them, it would be impossible to employ a member of staff who said that, but it’s up to the committee to decide who is recruited. I just have to find them something to do.

All the volunteers have been surprised by the variety of services we offer. That we can recommend a book for someone aged 9 or 90, but can also help with finding crossword answers, that we can process bus pass applications, help people print boarding passes, family history searches, shotgun licences, give out town maps, that we almost never say no, sorry, we can’t help you with that. It’s been a challenge to communicate that this is what I need them to gain the skills to be eventually be able to do. In their defence, it is quite a daunting request, but this is what a public library service is.

The volunteers are stepping into a role which was done by paid professional staff. I’ve deliberately used a small-p-professional, none of my staff had library qualifications, but they were dedicated, professional, and all of them had been working in libraries for longer than I have been. We all know library work requires a massive amount of training as well as experience. It’s a real difficulty now. Post restructure, we don’t have enough staff left to run training sessions as well as cover frontline services so the volunteer committee are intending to take over some of the more structured training. Any training materials we give the committee, they insist on re-writing so they are more suited for volunteer’s style of learning. That’s just rude frankly, given that we’ve already purposely written them for volunteers and the committee aren’t familiar with library work.

We’re nearly 6 months in and it’s not really getting any easier. I don’t think this is sustainable indefinitely. The number of volunteers we need, the time it takes to train, the extra hours staff are putting in (unpaid, we don’t get overtime) just so we can keep on top of our admin and line management responsibilities is exhausting. I get to work early and stay late just to fit everything in. I’m needed on the library floor almost all the time helping the volunteers, as it’s usually too busy for my colleague to manage on their own, and the volunteers just don’t yet have the experience or confidence for enquiry work.
I was working as library supervisor in this branch before the restructure. I had to reapply and be interviewed to prove my suitability to supervise volunteers instead of staff.

Many of my colleagues took voluntary redundancy rather than go through the interview process. I never even contemplated voluntary redundancy because I wanted to carry on with the job I was already doing, but I’m not getting very much satisfaction out of it. I’m learning new skills – mainly relating to crisis management, short term planning, and how to triage my to-do list. I’ve limited career prospects here now. The council need me to help them keep the library doors open, but they aren’t offering anything inspiring in return. We’re repeatedly instructed to attend resilience training, change management, team building, persuasion and influencing training… all acknowledgement that things aren’t so great, but shifting of the fault onto staff. Some of my colleagues are having real trouble coping with the stress and the workload and being treated as an inconvenience by their committees who want to do things their way.

Were I to hand in my notice the branch would have to close for part of the week because I know there’s no-one they could spare from another branch to cover for me. I cannot change what the council have done in restructuring the service (and I’ve had a hard time dealing with the feeling of being complicit in ‘making it work’), but I will hold things together here as best I can. Perhaps I’m overestimating my abilities, but if I can keep my little branch afloat and steer it through the wreckage then that’s what I’m going to do. I do still like working in libraries, there’s so much to learn, there’s so much I still need to learn and I do not want to give that up just yet.

 

A Question of Identity

Who are we, what are we for, and who do we serve? Fairly important questions for any profession but I doubt many of us actively spend much time, if any, pondering the existential and ethical underpinnings of our profession.

So it was interesting when Nick Poole tweeted from the recent IFLA WLIC conference the question as to whether Cilip saw itself as an association for libraries or librarians or both, and then invited views. The question has implications for our identity and how we conduct ourselves, both individually and as a profession.

It’s also worth observing that the question of identity is intrinsically linked to the question of ethics as the ‘who we are’ dictates ‘what we do’ and ‘how we behave’. Both function and form should be closely aligned to shape a coherent organisational ethos.

In terms of ethics many of us will adhere to intrinsic personal standards – and obviously our workplaces also have codes of conduct – but professionally, such matters tend to be codified and promoted by a professional body. In this case, Cilip.

The two main areas of guidance are contained in the Royal Charter and the “Ethical Principles and Code of Professional Practice for Library and Information Professionals”  which is currently under review. In simple terms, the first document defines ‘who we are’, and the latter ‘how we should act’.

Professional bodies can have a variety of roles but most will cover the following areas to a lesser or greater extent:

  • Promote the advantages of the profession to the public
  • Promote the interests of the members of that profession
  • Maintain standards through education, training, and accreditation
  • Safeguard the public interest e.g. code of conduct to guide professional behaviour

Cilip does all of the above. But returning to Nick’s question, why do we do it? For libraries, librarians, or both, or for something else entirely?

Royal Charter

For all practical intents and purposes the answer lies in the Royal Charter, section 2: Objects and Powers. The ‘Objects’ represent the aim of the organisation, and the ‘Powers’ the objectives, or the means Cilip uses to achieve its aim(s).

Broken down the aim of the organisation covers two main areas.

Firstly, “…to work for the benefit of the public to promote education and knowledge through the establishment and development of libraries and information services…” And secondly, “…to advance information science (being the science and practice of the collection, collation, evaluation and organised dissemination of information).”

It is the former that provides the main insight into the question of Cilip’s purpose and again can be split into two aspects: (1) to work for the benefit of the public (2) by establishing and developing libraries and information services.

So it’s clear that Cilip exists for the benefit’ of the public and this goal is served by developing library and information services for public access and use. If we allow that ‘public’ equates to a customer base then this covers all areas of the library, information, and knowledge sectors as no matter how specialised the work area all members will have a public/customer base they serve.

In and of itself the principle seems fairly straightforward. However, the issue then becomes one of definition. What does ‘benefit’ and ‘development’ actually mean? Who defines it?

Without adding context beyond the stated aim(s), arguments can be made that are counter-productive to the association, such as de-professionalisation. That is; whatever is defined as being for the public benefit should be the goal of the association even if it works against the interests of its members.

For example; a volunteer library is better than a closed one (equals benefit) and a peer support network helps sustain them (equals development). Ergo, Cilip should by its own aims, support volunteer led libraries.

But as usual, the issue is not that straightforward and emphasising the ‘public benefit’ argument to the exclusion of all else ignores the overall context. And it is the ‘powers’ that provide the context.

Powers

If the aims of the Charter encapsulate the ‘why’, the ‘powers granted’ represent the ‘how’. Given the importance of these objectives for establishing the wider context it’s worth reproducing what they actually say:

(a) to foster and promote education, training, invention and research in matters connected with information science and libraries and information services and to collect, collate and publish information, ideas, data and research relating thereto;
(b) to unite all persons engaged or interested in information science and libraries and information services by holding conferences and meetings for the discussion of questions and matters affecting information science and libraries and information services or their regulation or management and any other questions or matters relating to the objects of the Institute;
(c) to promote the improvement of the knowledge, skills, position and qualifications of librarians and information personnel;
(d) to promote study and research in librarianship and information science and to disseminate the results;
(e) to promote and encourage the maintenance of adequate and appropriate provision of library and information services of various kinds throughout the United Kingdom, the Channel Islands and the Isle of Man;
(f) to scrutinise any legislation affecting the provision of library and information services and to promote such further legislation as may be considered necessary to that end;
(g) to represent and act as the professional body for persons working in or interested in library and information services;
(h) to maintain a register of Registered Practitioners;
(i) to ensure the effective dissemination of appropriate information of interest to Members;
(j) to work with similar institutes overseas and with appropriate international bodies to promote the widespread provision of adequate and appropriate library and information services;
(k) to provide appropriate services to Members in furtherance of these objectives;
(l) to form and promote the formation of branches, regional member networks, sections or groups of the Institute in any part of the world and to dissolve branches, regional member networks, sections or groups so established;

Basically, this can be distilled into four broad areas:

  • Research: the promotion of librarianship and information science as an academic pursuit and discipline and to disseminate appropriate research
  • Education: to promote education, training, and the knowledge, skills, position and qualifications of librarians and information personnel
  • Collaboration: to act as a professional body for members, to provide a framework of opportunity for member collaboration e.g. conferences, to engage with similar overseas bodies
  • Advocacy: to promote adequate and appropriate library provision, to comment/challenge legislation affecting the sector

What I take from these objectives is that the aim of the organisation, ‘to work for the benefit of the public’, is best achieved through a knowledgeable, skilled, and qualified workforce. One that is organised, collaborative, and outward looking so that it learns from best practice both nationally and internationally, and which is informed by solid research.

Equally, to promote the position (point C) of librarians. Traditionally, this has been viewed as being protectionist and sometimes rather precious about the status and hierarchy of the term ‘Librarian’. However, Cilip has addressed this issue head on and the Professional Knowledge and Skills Base offers a broader and more inclusive approach to CPD for all levels of staff. Recently, Cilip has also jointly launched a public library skills strategy to invest in and develop the skills of the public library workforce in England.

The presence of the professional librarian role – and allowing for how many routes there now are for achieving this – from specialist posts, to management expertise, and Head of Service, should be at the heart of any professionally run and managed service. A skilled, educated, and knowledgeable library workforce is, in my opinion, the single most important factor for ensuring that the public benefit is best served.

And for me, this is what promoting the ‘position’ of the librarian, and all library staff, means. Thus, my answer to Nick’s question would be it’s for both and by building a strong professional body we provide the best possible service for libraries, librarians and ultimately the public. However, I would like to leave the last word to Nick Poole himself:

“Everything CILIP does is defined under our Royal Charter, which gives us our charitable status and our mandate. The Charter is quite clear that our role as a professional association covers both libraries and librarians (and information professionals in all types of library and information service). Specifically, it states our responsibility to “promote the improvement of the knowledge, skills, position and qualifications of librarians and information personnel” and to “promote and encourage the maintenance of adequate and appropriate provision of library and information services”. This is why we took the Charter as the basis of our current Action Plan, launched last year.
 
Having an independent member-led professional association which leads on both sector and workforce development is important. It means that we can maintain the status of librarianship as a recognised profession, scrutinise and influence policy and legislation relating to our sector and maintain a strong connection to our shared values, set out in the Code of Ethics. The staff, Trustees and Presidential Team at CILIP are committed to doing this job to the very best of our ability to secure the long-term interests of our profession.”